Privacy Policy

Louico Limited ("We") are committed to protecting and respecting your privacy.

1. Important Information and Who We Are

We take the privacy of our online platform and mobile application users very seriously. We ask that you read this privacy policy (“Policy”), carefully as it contains important information about how we will use your personal data. For the Purposes of the Data Protection Act, No. 24 of 2019, Louico Limited, a limited liability company incorporated in Democratic republic of Congo, Kimpemba, Kasa Vubu, Kinshasa is the data controller and responsible for your data.

2. Contact Details

Our full Details are:

Louico Limited

Louise Kunangani

15 AV. Kimpemba, Kasa Vubu, Kinshasa

+243 844 728 605

3. Scope of Louico’s Privacy Notice

Personal data is information that identifies a person or can be used to identify a person. For us to provide our Services to you, we need to collect and process personal data about you. Without this information, we may not be able to provide our Services to you. This privacy notice will apply to personal data about you collected by us through the Applications or otherwise. It also applies to any personal data you provide to us about your family or friends while using the Services in respect of which we are a data controller. You acknowledge that you have informed any such person that their personal data may be collected and processed by Louico and made them aware of this privacy notice. Any changes to Louico’s privacy notice will be posted clearly on our Applications.

4. What Data Does Louico Process

We may collect and process the following data about you:

  • Contact Details : name; email address; telephone number; passport or national identification details (in limited circumstances); utility bill (in limited circumstances); social media ID;
  • Payment Details : cardholder name; credit or debit card details (however, we only retain certain parts); chargeback information; billing address; Paypal ID;
  • Transaction Details : transaction amount and currency;
  • Electronic Identifying Details : IP address; SMS content; cookies; pixels; activity logs (e.g. user session recordings); online identifiers; device identifiers (e.g. the mobile device and/or the internet browser that you use) and geolocation data;
  • Correspondence and Complaints : any correspondence that you choose to send to Ding (including complaints); any information you provide to our customer care team; any information you publish about Ding (including on the app stores);
  • Transaction History : details of the transactions (including date and time and relevant service provider) you carry out on, and your visits to, the Applications.

We use this information to help us deliver the Services to your family and friends in the most efficient manner and for the other purposes listed below.

5. How We Use Your Personal Data

We will use your personal data in the following circumstances:

  • where we need to perform the contract, we are about to enter into or have entered into with you;
  • to handle your orders, payments, and provide you with the right services.
  • to communicate with you about Louico’s services.
  • to provide functionality, analyse performance, fix errors, and improve usability and effectiveness of the Services.
  • where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and
  • where we need to comply with a legal obligation.

We adhere to the principles relating to processing of personal data as set out in the Data Protection Act.

6. Disclosure Of Personal Data

We may disclose your personal data to:

i. other companies within our group;

ii. a third party who acquires or substantially acquires all of its assets, in which case the personal data shall be one of the acquired assets;

iii. our agents and service providers;

iv. law enforcement and regulatory agencies in connection with any investigation to help prevent unlawful activity or as otherwise required by applicable law;

v. our business partners in accordance with the ‘Marketing or Opting out “ clause 7.

7. Marketing and Opting Out

If you have given permission, we may contact you by email, telephone, SMS, about our services, promotions or offers that may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt out at any time,

8. Keeping Your Data

We will use technical and organisational measures to safeguard your personal data, for example:

  • access to your account is controlled by a password and username that are unique to you;
  • we store your personal data on secure servers; and
  • [insert any other technical and organisational measures that you will take to safeguard the personal data].

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.

9. Does Louico Transfer Your Personal Data Outside the EEA?

Louico may be required to transfer your personal data outside the EEA for the purposes of providing the Services. To ensure that your personal data receives an adequate level of protection and is treated securely, and where a specific derogation does not apply, we put the appropriate safeguards in place to protect the privacy and integrity of such personal data when being transferred outside the EEA (e.g. EU-approved standard contractual clauses / binding corporate rules).

10. Monitoring

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of [specify, e.g. quality assurance, training, fraud prevention].

11. Changes to this Privacy Policy

We may change this Policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version that will apply each time you use the Service.

12. Contacts, Notices

If you have any concern about privacy or want to contact one of our data controllers, please contact us through the address set out above, with a thorough description and we will try to resolve the issue for you. Further, the data protection officer for the above mentioned data controllers can be contacted at 

Last Updated:  26th September 2022.